Refund Policy

All products and services provided by Tamaasacomply with New Zealand consumer law, including the Consumer Guarantees Act 1993 and Fair Trading Act 1986. While we take great care to ensure accuracy, we do not guarantee that all product descriptions, pricing, or availability details are error-free or up to date.

By purchasing from our store, you acknowledge that:

• We are not liable for any indirect, incidental, or consequential damages resulting from the use of our products.

• Product colours and prints may vary slightly due to screen settings and the nature of digital printing.

• Our kimonos and other items are designed for personal use and should be handled according to care instructions provided.

This website and all content, including images, text, and branding, are the intellectual property of Tamaasa and may not be copied, reproduced, or used without permission.

For any legal inquiries, please contact us at earthage@gmail.com.

We want you to love your purchase! If you’re not completely satisfied, we’re happy to offer a refund or exchange under the New Zealand Consumer Guarantees Act (CGA).

• Change of mind: We do not offer refunds or exchanges for change of mind, so please choose carefully.

• Faulty or damaged items: If your item arrives damaged or has a manufacturing fault, please contact us within 7 days of receiving your order with photos and details. Please ensure you keep your shipping materials for our records with NZ post. We will arrange a replacement, repair, or refund as required by the CGA.

• Returns process: To request a return, email us at earthage@gmail.com with your order number and reason for return. Approved returns must be sent back in original condition, unworn, and with tags attached.

• Shipping costs: Refunds cover the product price only and do not include shipping fees. Return shipping is the responsibility of the customer unless the item is faulty.

For any questions, please get in touch—we’re here to help!

Thanks